Cancellations and Returns
We aim to dispatch orders within two working days, so if you want to cancel an order without incurring a cost, you will need to do it before your order is dispatched. If you do cancel an order, please contact us via e-mail to firstname.lastname@example.org. If you would like to change anything about an order we would recommend that, in the first instance, you contact us by email on email@example.com to avoid having to pay for delivery again.
In case you change your mind and wish to return the products, you have 14 days after the reception of products to send it back to Bodia Cambodian Apothecary in its original and perfect state of packaging. Please send it at ASAR, 6, St. de l’Artisanat, 49130 Sainte-Gemmes-sur-Loire, France.
You shall also send us a clear email about your intention to return the products to firstname.lastname@example.org. We will then refund you within 14days after reception of the products back in our office.
If the products are not in their original condition they will not be accepted back and be kept at our office at your disposal.
The shipment cost for the return are under the client’s responsibility and we recommend you send it to us with parcel tracking receipt.
In case of non conformity or damage of the products, returns need to reach us within 10 days from the day after the item was received. Please enclose a note giving your name, address, phone number and order number, explaining why you are sending it back; we will then be able to refund you within 30 days of receiving a cancellation notice. If you are returning the items because you have changed your mind, you will have to pay the costs for returns.
The returned products must have been purchased on our website and not in any of our store.
In case of non-conformity, we will propose you a replacement product or a refund. In case you don’t reply within 15 days we shall deduct you prefer to be refund and we will process this payment with 30 days after confirmation.
Returns address: ASAR – 6, St. de l’Artisanat, 49130 Sainte-Gemmes-sur-Loire, France